Improve business skills

Business Skills

IT Application training

You can get I.T. applications training from many places but we like to think we are slightly different. Firstly what makes us stand out is our training needs analysis system we call N.I.K.I. This stands for Need It Know It. N.I.K.I. ensures that delegates who are chosen to undertake training both need the skill to enable them to fulfil their role now or in the future, and currently have a skill gap in this area. The emphasis is on learning that leads to practical application.

The other thing that makes us stand out is our training methodology. Gone are the dull, boring training sessions where people laboriously work through a manual. Instead the training is practical, hands on and dynamic.

We are able to offer Microsoft applications training to level 1, 2 & 3 in Microsoft Word, Excel, Powerpoint and Outlook.

Bespoke IT Training

Due to our experience working with and developing a variety of bespoke IT solutions we can also train your business specific systems. We do this though the following process:

• Learning your system
• Identify and understand the processes around your systems.
• Identify knowledge and skills required by the users.
• Develop training solutions.
• Deliver solutions.
• Measure effectiveness.

Train the Trainer

Give your trainers the skills they need to deliver inspiring, memorable, and influential training to carry forward cultural and behavioural change in your business. This course will give current trainers practice in some basic techniques in training delivery, and help them to discover some more advanced techniques.

As part of this course delegates will cover the following areas of knowledge:

Developing a training intervention

• Explain the different aims of a training session.
• Create a SMART goal for a training session.


• Create a set of learning objectives for a provided subject.


• Create a lesson plan.


• Design a method to assess that learning has taken place.


• Create a pre session test as a benchmark.

Understanding your learners

• Explain what a trainer can do to engage the learner.


• Help learners become more receptive to learning.


• Describe the basics of how the brain takes in and processes information.


• Transfer the learning from an increase in knowledge or a new skill to a change in behaviour.


• List and explain a set of individual learning styles and explain what impact they have on the effectiveness of the learning experience.

Using the most effective training techniques

• List the full trainer's tool kit.


• Identify when and how to use the various tools.


• Make your training motivational and memorable.


• Explain how the session's aims and objectives may affect the method of training.


• Make effective use of questions in a training session.


• Use illustrations and stories in a training session to increase understanding and as a memory aid.


• Use games and simulations effectively in a training course.


• Put together effective course materials for use by the trainee.


• Choose when and when not to use PowerPoint during a training session.


• Train on job trainers (buddies)

Making a difference

• Explain the four levels of training evaluation.


• Use benchmarking to establish the amount of increase in knowledge.


• Assess a trainee to measure an increase in knowledge or competence.


• Use effective methods to motivate trainees to modify behaviour.


• Create auditing tools to monitor ongoing performance.


• Explain the role of the line manager in supporting an individual's training.

Public Speaking & Presentation Skills

One of the most terrifying times in a person's life can be when they have to stand up in front of people and deliver a presentation. Whether you are delivering a proposal to a manager, presenting to a potential customer or giving a speech at your best friend's wedding, this course has been designed to give people the resources and tools needed to create effective presentations with impact.

During this course delegates will cover the following subjects:

• Confidence and assertiveness.


• Be able to define assertiveness and why it's required behaviour for a anyone engaged in public speaking.


• Be able to explain why we need confidence and self belief to be effective in public speaking.


• Recognise helpful as apposed to unhelpful thinking.


• Understand how thinking affects your confidence.


• Use basic techniques to increase your confidence.


• Use a set of tools to maintain your self confidence in public speaking.

Getting the basics right

• Know how your audience will understand the words you use.


• Have a list of the top 4 basics of public speaking.


• Have a set of tools to help develop each of those basics of public speaking.


• Be able to create structured content for a presentation.


• Have developed a method for sustained improvement in basic speaking qualities.


• Know how to use visual aids during presentations.

When you speak people listen

• Understand why building rapport with your group is so important.


• Be able to explain the difference between a speaker who holds your attention and one who does not.


• Identify the reasons why speakers are often not listened to.


• Know what to do to increase your own impact as a speaker.

Making a difference through public speaking

• Understand what clarity means when public speaking.


• Know what to and what not to include.


• Know how to give your listeners a reason why they should listen to you.


• Understand how to motivate your audience to action.


• Be able to use the most effective methods to help your listeners.


• remember the main points of your message.


• Be able to explain the HUMAS model.

Coaching For Improvement 

Coaching for Improvement is a course designed to work in an organisation that has already trained basic good management and leadership practice.  Its brief is to support an organization as it develops its managers and supervisors and is intended to create a solution to the challenge many managers report following attendance of management programmes - that of implementing what has been learned.

The reason why implementing management skills can be so challenging is normally down to the following:

• Deep rooted behaviours which are difficult to change.


• The environment they work in where their new approaches may not always be supported.


• No clear, measurable goals are established with their manager.


• No follow up is carried on to track progress and support the changes they are trying to make.

Coaching can help to mitigate all of these.  Potentially it can help individuals understand their personal barriers to change and find their own way of dealing with those.  It is also a way to maintain focus on management skills and behaviours so that the ideas from training programmes are not forgotten.  It also creates the right conditions within the organisation itself to nurture the green shoots of positive management change.

Coaching has been accepted in business as a really effective way to improve managers. Of course to have an external coach work with every manager and supervisor would be cost prohibitive. The way that many organisations get around this is to train a small number of people (normally managers) to act as coaches within the organisation.

The programme "Coaching For Improvement" draws from a number of coaching strategies and research carried out by organisations who have used coaching successfully.
It is designed as an intensive two day programme with the two days being separated by a two week period for the attendees to start trying out their newly learned coaching techniques.


for more information on how WNM can improve your business
email us or call us on 01733 234488