Business leadership and management training services

Leadership & Management Training Modules

Below are examples of the training modules we can use to put together a bespoke training package to meet your specific business management & leadership needs. Use these as a guide to aid you in identifying areas you wish to develop your people.

Core Module - Understanding Management & Leadership (2 hours)

On completion of this module you will be able to:

• Describe effective Management and Leadership.


• Explain the differences between the two terms and why both are necessary.


• Formulate a set of personal objectives asking "how can I improve my skills to become a more effective Manager / Leader?"

• Define assertiveness.
• Explain why this behaviour gives you the best chance of getting a desired outcome.
• Use assertiveness when dealing with direct reports, peers, managers and customers.
• Exercise practical techniques that will help you control your own emotions and influence others in a positive way.
• Use assertiveness to achieve a successful outcome.

• Explain the power of clear goal setting in achieving positive results.
• Use practical goal defining methods, from SMART to a range of NLP thinking techniques, to increase the likelihood of success as a Manager and Leader.
• Formulate a personal, measurable business goal to work on following the program.

• Identify how to communicate effectively when managing performance as well as having those difficult conversations (e.g. giving and receiving criticism, giving and receiving praise and saying no).
• Identify the barriers to effective communication and develop techniques to overcome them.
• Analyse the different modes of communication including the use of words, tone and body language.

• Lead a productive meeting / briefing and avoid common mistakes.
• Use a simple template to ensure meetings / briefings deliver a return on the investment of the time spent.
• Identify how to behave as a leader and as an attendee to ensure the meeting's objectives are achieved.

• Use a toolkit of management problem solving tools including:
• Appreciation
• Drill down
• 5 whys
• Fishbone diagram
• Brain storming
• Weighted grid analysis
• SWOT analysis
• Basic project planning.

• Understand the dynamics of teams and what makes a great team.
• Understand the stages of the life cycle of a team and recognise where your team is.
• Have a strategy for moving your team to where you want it to be.
• Explain the core functions of a leader of a team and be able to carry them out.
• Identify your leadership style and the effects different styles have on a teams' performance.
• Ensure that every member of your team understands their job roles, accountabilities and responsibilities.

• Identify what motivates you personally.
• Identify what motivates others to perform as directed.
• Identify what motivates individuals to perform under their own initiative.
• Focus on areas that will enable you to get the very best from your team.
• Explain the link between motivation and the clarity of job roles and accountabilities.

• Identify your role in order to meet the business objectives.
• Use a tool that enables you to distinguish between urgent and important, reactive and active positive tasks.
• Recognise which tasks you should complete yourself and others that can be delegated.
• Explain and be confident to use the 10 levels of delegation.
• Use commonly available tools to manage your time efficiently (e.g. MS Outlook, task lists, diaries and planners etc.)

• Explain the benefits of developing people in your team.
• Identify the link between skills development and performance.
• Understand the benefits of pre and post training evaluation.
• Identify the skills and knowledge required in your team (e.g. TNA)
• Work with training teams to compose training plans.